Request for Telephone Repair

Name of Requestor:
Name of Apt Complex:
Local Street address:
Apartment #:
City, State & Zip:
Apartment Phone #:
Alternate Phone Contact (if available):
Brief Description of Problem*:

*Such as "no dial tone," "dead air," "static," "cannot receive calls," "reset voice mail passcode," etc.
Repairs normally require at least 24 hours.
You may also report telephone repairs directly to the Telephone Center by phone at 379-3000 (Logan, 8+379-3000).
Once you have reported a repair requirement, you can call the Telephone Center after 24 hours for status.

YOU MUST TEST YOUR TELEPHONE LINE before any repairs are scheduled. If you fail to test your line and the repair technician determines the problem is with your telecommunica-tions equipment (telephones, modem, fax machines, answering machines, etc.), the apartment will be billed a minimum of $45.00 for the service call.

TO TEST YOUR TELEPHONE LINE, unplug ALL equipment that is plugged into a telephone jack. Unplug the equipment at the jack, not from the equipment. Wait at least 10 minutes. Plug one regular telephone (not a cordless phone) into the main jack for the apartment (such as in the living room or kitchen). See if the problem still persists. If so, submit the repair request or phone the Telephone Center at 379-3000 (from Logan apartments 8 + 379-3000) and report the problem. If the problem no longer exists, your telephone equipment is most likely the cause of the problem. Off Campus Telecommunica-tions cannot assist you with equipment-related problems.